Billing Cycle

When will I be disconnected?
How long do I have to pay my bill?
How does KVINet do their billing cycle?
When does KVINet disconnect customers with late payments?

These are four of our most common questions in the Billing Department. We have put this section together to answer most of your billing questions here.

KVINet's billing cycle changed last year and it has caused a lot of confusion as to exactly how the billing cycle does work now. The billing cycle was changed to allow our customers the most time possible to get their payments in before their service is disconnected. Previously your bill was sent in 10 days before it was due and would be shut off 14 days after the due date. In general this only allowed the customer three weeks to get the payment mailed in. This has changed though.

Now we generate your bills and mail them out ON your due date. The payments are due upon receiving, that means that your bill is due the moment you receive it. I know this sounds less lenient in the beginning, but now our customers have 24 days after it is printed to get us the payment.

Once that 24 days has gone by it is considered overdue and a second invoice will be mailed out. From the day that the overdue notice is printed you have 6 days to get the payment to the office.

So from the day your bill is due you have 30 days to get us the payment before you are deactivated. If at any time you are not sure what day your bill is due you can check it online here.