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Email Troubleshooting |
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At some point when using email, everyone has some little bug or error that causes them to
not be able to get their email or to not be able to get it properly. Below are some common
email troubles and how to fix them. If you do not see anything below that helps your
problem, pelase call Technical Support at 1 866 458-4638 for assistance.
My email times out while downloading messages:
This problem can be caused by several different things. The most common cause is that you
have an email in your mailbox that is too large to be delivered. While downloading messages,
most email software has a certain time limit for a message to be delivered, if an email
takes longer than that time limit the software thinks that the server stopped responding.
This is when you get the error message telling you that the server isn't responding. The
error messages will be different for each different type of software (Outlook, Outlook
Express, Netscape Communicator, Incredimail, Eudora, Mozilla, etc...). In this case you have
two options:
- Contact Technical Support and have the large email deleted
- Change your Settings so that your software waits longer
If you want to change the settings so that your software waits longer you can do so yourself
or contact Technical Support.
Outlook Express
- Open Outlook Express
- Click on Tools
- Click on Accounts
- Click on the Mail tab on Internet Accounts
- Select your email account (mail.kvinet.com usually)
- Click on the Properties button
- Click on the Advanced tab
- Locate Server Timeouts (center of the window)
- Slide the notch on the bar all the way to the right (5 Minutes)
- Click on the Apply button and then the OK button
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Another cause of this problem is that you may have too many emails in your mailbox. If this
is the case you will have to contact Technical Support to have them delete som of your old
emails. Unless you completely download all of your email messages they will not clear from
your mailbox and you will continue to receive them. If you delete them from your Inbox it
won't do any good, they will have to be deleted from our Mail Server.
Attachments won't open
If you are unable to open or save attachments this is caused by an alteration in your
settings. To correct this follow these steps:
Outlook Express
- Open Outlook Express
- Click on Tools
- Click on Options
- Click on the Security tab
- Select your email account (mail.kvinet.com usually)
- Take the check mark out of "Do no allow attachments to be saved or
opened that could potentially be a virus"
- Click on the Apply button and then the OK button
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I get the same emails over and over
See the solutions for "My email times out while downloading messages" above.
It keeps asking for my password
If it keeps prompting you for your password over and over you may need to make sure that your
username and password are correct. Check the following things and re-enter them:
Outlook Express
- Make sure that you don't have email@kvinet.com for your username
- Make sure that you don't have capital letters in your username
- Make sure that you are not using capital letters in your password
- Make sure that your CAPS Lock key isn't on
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I keep getting unwanted emails.
Email spam is a current crisis on the internet. There are very few steps that can be taken
on your service providers end to prevent all spam from coming through the servers. The
largest part of prevention has to come from the customers end. To ensure that you get the
LEAST amount of spam on your email address, follow these everyday precautions:
Setup an email address through Hotmail or Yahoo and use that email address
if you sign up for any web sites. Most spammers get their email lists from
web sites that sell their customers emails.
Don't give out your email address to anyone other than people that you
want to receive email from.
Don't sign any Guestbooks on web sites unless you 100% trust the site.
(Just because it's a large site doesn't mean it's trustworthy)
Be careful what webpages you visit and where you enter your email address.
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How do I block a sender that I don't want email from?
Most email software has their own method of blocking senders, here are a few that we
support below:
Outlook Express
- Select the message in your Inbox
- Click on Message (above your reply button)
- Click on "Block Sender..."
- When you do it will inform you that messages from this sender have been
blocked and it will ask if you want to delete all messages from your
current folder.
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Incredimail
- Select the message in your Inbox
- Right click on the message
- Click on "Block Sender"
- When you do it will inform you that messages from this sender have been
blocked and all messages will be deleted. It will also give you the
ability to bounce the message back to the sender.
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